The Project Delivery Professional is a member of the IT Delivery Team. The team serves as primary point of interaction between the business and IT, works closely with all other areas of IT to deliver proactive services and reliable technology, and is responsible for overall business user satisfaction. In this role, the associate will work with business partners to assess business needs and to recommend solutions that deliver value by analyzing, defining, documenting requirements and by using formal project management methodologies to deliver solutions in all phases. Perform project role to deliver projects and enhancements in a matrixed organization that drive innovation, streamline business processes and deliver on business strategy.
Participate in projects from inception, through execution to completion by following project management best practices and standards including scope & deliverables definition; initialization & planning; budget & resource management and monitoring & reporting.
Work with key project stakeholders, including business partners; IT service teams, PMO and/or external service providers to ensure that alignment on goals, objectives and expected results are achieved.
Lead small projects or enhancements by estimating task durations, identifying task dependencies, managing resource allocations & budgets and provides timely updates on project status, risks and issues.
When appropriate, ensure the development and implementation of formal operational and support models and conduct and share lessons learned after project completion.
Facilitate requirements gathering tasks. Analyze requirements for system enhancements and modifications. Facilitate the documentation of business requirements. Research and analyze options; recommend solutions and write functional specifications, user stories, and additional documentation as required.
Create change request documents, work collaboratively with the QA function during integration testing and software release.
Facilitate planning and execution of appropriate test scripts and user acceptance testing with business owners. Ensure final test acceptance. Facilitate and participate in execution and planning of robust end-to-end testing.
Participate in initial investigation of software; document system requirements; help evaluate technologies and their capabilities; perform gap analysis between business needs and the functional application capabilities.
Partner and collaborate with the business, and understand their business needs, strategies, and goals
Point of contact for Application Support team to assist with meeting SLAs. Provide operational support by investigation, documentation, and resolution of technology issues for the business area and corporate departments.
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and strong organizational, time and stress management skills
Analytical and problem solving skills
Ability to handle multiple projects
Excellent interpersonal skills
Solid leadership skills
Ability to learn quickly and apply knowledge to new situations
Offers technical expertise, feedback or advice as a valuable resource to others
Bachelor s degree in Information Technology or a technical discipline preferred (e. g., engineering), or technical certifications, or related experience
Minimum 3 years of related work experience preferred
Knowledgeable of applications in associated business areas.