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Duties:
The Service Desk Analyst I provides front-line telephone support for AC associates and affiliates.
The Analyst I is responsible for receiving calls and processing emails concerning issues with the overall operation of all technology, including but not limited to personal computer hardware and peripherals, telephones, standard and supported applications and connectivity to remote systems.
Incoming calls and emails are logged and resolved, if possible or, if necessary assigned to the appropriate team for resolution.
The Analyst is responsible for documenting, in detail, all issues/service requests from clients including the call description, course of action taken to investigate the problem and the final problem resolution.
The function is typically performed during normal business hours but may require flexible or off-hours support from time to time.

Skills:
One to three years of help desk experience.
Outstanding customer service skills.
Knowledge of MS Office suite.
Knowledge of Active Directory - password resets.
Knowledge of remote desktop.
SMS.

Education:
Associates Degree / Two-year technical degree preferred, not required.

Skills and Experience:
Required Skills:
ACTIVE DIRECTORY
CUSTOMER SERVICE
DOCUMENTING
HELP DESK
INCOMING CALLS

Additional Skills:
MS OFFICE
PROBLEM RESOLUTION
SERVICE DESK
SERVICE LEVEL AGREEMENTS
SMS
TELEPHONES
AC
CUSTOMER SERVICE ORIENTED
MICROSOFT OFFICE
RETAIL SALES
TELEPHONE

Languages:
English: Read, Write, Speak

Minimum Degree Required:
Master's Degree



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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