Customer Marketing Associate

Compensation

: $66,310.00 - $115,480.00 /year *

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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Tracfone is seeking a professional who will support the processes and implementation, execution and measurement s analysis of Revenue and Churn campaigns and strategies developed by the Sr. Manager of Customer Marketing. This position will also be responsible to access all tools used by the area as: Thought Spot, Qualtrics and Pega; to perform analysis and presentations based on these tools.

Responsibilities:
  • Support the development and processes for implementation of key strategies, established by the management of Customer Marketing, in order to achieve revenue goals.
  • Support the development and processes for implementation of key strategies, established by the management of Customer Marketing, in order to achieve churn goals.
  • Lead and collaborate with other departments to guarantee in time implementation of revenue and churn initiatives. Conduct regular meetings with the different involved team members to verify the status of the requests and also to make certain changes and improvements, if necessary, to achieve the desired results.
  • Responsible for Jobs request in the Unica platform and in the new Pega platform, jobs development and updates, assuring its alignment with the campaign, promotions, channels and market segmentation implementation.
  • Support the Manager by identifying, analyzing and evaluating the accuracy of internal and external traffic and activity reports (Data count, missing jobs, incorrect primary objective, etc.). Support in identifying, communicating and keeping records of the key factors that led to the success of the campaigns results and also those that were not beneficial for the campaigns results, so that they can be avoided in the future.
  • Support CRM strategies by creating, tracking and monitoring on time development of all marketing creative, for each flow; maintain a calendar to assure on time delivery of the assets.
  • Create and maintain a creative log for all marketing materials. Track all creative s changes.
  • Responsible to access all tools used by the area as; Thought Spot, Qualtrics and Pega; perform analysis and presentations based on these tools.

Required Skills

Required Experience
  • Bachelor s degree required or equivalent combination of education and experience.
  • Preferred majors in Marketing, Management, Business Administration, Advertising, Communications or Industrial Engineering or related field.
  • 3 to 5 years of experience in Marketing, Business Administration, Advertising, Communications.
  • Ability to understand, analyze and interpret data and complex business processes
  • Must have creative, analytical and people skills.
  • Must have organization and planning skills.
  • Must have communication (verbal and written) skills.
Job Location
Miami, US-FL
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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