84767 - Microsoft Dynamics 365 Support Analyst

Employment Type

: Full-Time


: Customer Service/Call Center

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Unit Description

Sodexo is currently seeking a Microsoft Dynamics 365 Support Analyst to lead the IFM platform of our Facilities Management Competency Center within Sodexo Global IS&T. The Facilities Management Competency Center team within Sodexo Global IS&T is responsible for global deployment of FM applications including Maximo, Microsoft Dynamics 365 and associated Mobile applications. Applications are deployed across all regions of Sodexo in 80 countries. This role is in Cheektowaga, NY and relocation is available.

In this role you will:

  • Liaise, support and validate potentially complex requirements from Service Operations and mobilization teams
  • Direct activities to streamline the overall deployment process includes working with and influencing leaders in other structures to action changes which may require changes in process or alternative application tools
  • Third Level Support for the day to day running of global application using MS Azure and Dynamics 365
  • Develop and Migrate developed enhancements of products to production
  • Work with Microsoft on application support issues with the products
  • Work with DEV teams and Level two support to support the end users with issues reported on these products
  • Ensure Sodexo's regional teams have access to and are serviced by support for Global FM applications
  • Migration of changes between environments
  • Incident Resolution and communications
  • Co-Ordinate between DEV and Partner Teams to bring Incidents to resolution

Our ideal candidate will possess:

  • 3 years experience with Azure and Microsoft Dynamics 365
  • Proven track record working with disparate teams to co-ordinate and influence results
  • Experience in the Azure and Microsoft Dynamics 365 deployment of applications and changes (Field Service, CRM, Mobile Apps)
  • Good Customer Service and communication skills

Sound like the opportunity you've been waiting for? Apply TODAY! We look forward to hearing from you.

Position Summary

Provide intensive technical and programming support for engineering, ES and maintenance systems to include assisting the help desk with complex troubleshooting on remote production systems. Applies expert - level understanding of technology and business concepts to a problem and arrives at the best possible solution - automated or manual. Understands systems solutions from both a large-scale and smaller scale viewpoint and can specify the appropriate technological solutions. Applies quality assurance and development methodology standards. Ensures that problems are resolved prior to project roll out.

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree or equivalent experience
Basic Functional Experience - 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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