ServiceNow Architect - Phoenix Intelligence, Inc. (Flushing)
: Information Technology
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New York NY & Los Angeles CA & Celebration FL
Description: Develop reference architectures and best practice for Service Now solutions
Provide consulting, design and deployment services for enterprise ITSM tool implementation and integration with different Infra, cloud and App management solutions
Design and Deploy different Service Now solutions involving all modules of ServiceNow including ITOM, ITBM, CSM, HR
Extensive experience in portal implementation and customization with AJAX, Angular JS etc
Implementation of Orchestration use cases in production environment using ServiceNow Orchestration modules
Migrate ITSM services from existing ITSM Platform to ServiceNow and ensure best benefits of ServiceNow are drawn for the customer adopting it
Provide design guidance / POC for technology integration and adoption with ServiceNow
Drive cross-functional / technology collaboration to give customers a seamless experience
Participate in RFP proposal, proposal defence to clients
10+ years of experience in IT Industry, which highlights experience in Business Service Management solutions and ITIL Process. Experience in working for Infrastructure Management Services for designing solutions as Solution Architect Majorly worked in heterogeneous environments including IT and Non-IT for Solution
Understanding and ability to script automated processes. Agile Scrum methodology Experience
Hands-on experience integrating ServiceNow with external systems like AD, SCCM, Monitoring tools, Cloud platforms like AWS, Azure, B2B etc
Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.
Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc.
SQL data collection and automation
Participate in ServiceNow RFPs, solution estimates and proposal defence
Lead initiatives for new ServiceNow offerings and solutions
Presentation of white papers in forums
Excellent time management, organizational skills, crisis management and problem-solving skills are essentials
Good oral and written communication skills Strong analytical, teamwork and customer engagement skills