Senior Data Analyst

Compensation

: $88,983.33 - $148,460.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Job Description The Senior Analyst will lead efforts to translate data into actionable insights that can be leveraged to achieve desired business outcomes. The candidate will utilize various analysis methodologies, tools, and techniques to develop insights and communicate those insights to support the agenda of the Service organization. The Senior Analyst will provide critical support to prioritized projects and continuous improvement efforts of the service teams. He / she will provide business leadership with the information they need to understand how our business is performing, forecast business needs, and identify opportunities to improve the overall customer experience. This role will engage with business leaders to understand requirements and implement proper data quality both through control processes and pre/post data movement process. Major Responsibilities o Assist in the development of innovative analytics and a strategic road map to support the organization's desired customer experience and business strategies. o Assess data received for content and meaning, identify business trends and opportunities, and summarize findings in compelling, creative and accessible ways for management. o Help develop service strategies by assisting with needs assessments, estimating cost/benefits, defining experience requirements, and contributing information and analysis to organizational strategic plans and reviews. o Synthesize customer, operational, and employee insights to assist in driving strategy, and present findings to leadership in compelling, creative and accessible ways. o Assist in the creation and management of analytical tools that transform operational data into actionable business intelligence. o Perform detailed data exploration and validation from a variety of sources o Collaborate with other departments to solve problems and identify trends and opportunities Qualifications Bachelor's degree required (Preferred discipline Engineering, Mathematics, or Economics) 3+ years of related experience Working knowledge of Data analysis, data mining, and other analytical tools & techniques Expertise in Excel and Spotfire or other data visualization tools required Scripting experience, knowledge of SQL and Access are a plus Strong ability to communicate in written, oral and presentation formats Training & Development The Senior Data Analyst will undergo a comprehensive on the job training environment to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.Salary Range: NAMinimum QualificationLess than 5 years * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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