Sr. Business Systems Analyst with Service Management


: $63,250.00 - $138,780.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring ' Sr. Business Systems Analyst with Service Management ' for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.
Title: Sr. Business Systems Analyst with Service Management
Location: King Of Prussia, PA
Project Type: Fulltime
Job Description:
Provide application development & Support expertise across a high visibility ITSM project.
Assist and work with the project team and customers to strategize ITSM business models, processes, and IT solutions.
Provides support for the resolution of product/service issues, upgrades, and problems. Writes, analyzes, reviews, and rewrites programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic.
Consults with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes. Performs systems analysis and programming tasks to maintain and control the use of computer systems software as a systems programmer.
Work with a team of administrators to design and develop modules within Ivanti Service Manager to streamline ITIL process workflows
Proactively assist team in gathering customer requirements and implementing solutions within the Ivanti SM
Assist with designing solutions for modules that are not currently in use if any
Past participation in tool evaluation preferred
Main Responsibilities are:
Analyzing and Defining Requirements for the service management applications.
Drafting and Designing
Testing and Validation
Operations and Support
Project Work
Team Work
Maintain Regulatory Compliance
Position Qualifications and Experience Requirements Education Bachelor s degree or equivalent experience; educational concentration in a computer-based discipline (e.g. Computer Science, Information Systems) or a technical discipline (e.g. Engineering, Mathematics) is preferred. Experience 10+ years of experience in IT working within an IT service management application. Applicable function that directly aligns with the specific responsibilities for this position. Pharma/Biotech or similarly regulated environment experience preferred. Competencies
Communicates Effectively
Manages Complexity
Plans & Aligns
Situational Adaptability
Manages Ambiguity
Experience with Help Desk Tools; Information Technology Service Management (ITSM) (Remedy, HEAT, ServiceNow, etc.), Crystal Reports/SQL Reporting, Automated Call Distribution (ACD) and Service Delivery Life Cycle (SDLC).
ITIL v3 Foundation Certification
Knowledge and understanding of Cloud environments/architecture.
Ivanti, LANDesk, and ITIL certifications preferred
Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio.
Knowledgeable in all aspects of the Systems Development Life Cycle (SDLC).
Business Systems Analyst & Solution Architect related Functional/Technical Skills.
Optional SQL Server and SQL Query development skills.
Experiences in maintaining and configuration of an IT Service management application preferred. Experience with Ivanti Service manager powered by HEAT
Experiences with the ITIL processes: Incident Management, Problem Management, Service Request Fulfillment, Change Management, Configuration Management, Knowledge Management and IT Operations Management.
Experience with working in a global team is preferred.
English and German business writing and speaking required.
About Net2Source, Inc. Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!
Want to read more about Net2Source?, Visit us at
Equal Employment Opportunity Commission The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services. Fast Facts about Net2Source:
Inception in 2007, privately held, Debt free
2200+ employees globally
375+ In- house Team of Sales, Account Management and Recruitment with coast to coast COE.
30 offices in US and 50+ Offices globally
Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)
Awards and Accolades:
2018 Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts
2018 Fastest-Growing Private Companies in America as a 5 times consecutive honoree Inc. 5000
2018 Fastest 50 by NJBiz
2018 Techserve Excellence Award (IT and Engineering Staffing)
2018 Best of the Best Platinum Award by Agile1
2018 40 Under 40 Award Winner by Staffing Industry Analysts
2018 CEO World Gold Award by SVUS
2017 Best of the Best Gold Award by Agile1
Regards, Roopesh Lead Recruiter Email: Tel: | Cell: 201-###-#### Web: - provided by Dice
Associated topics: business intelligence, financial analyst, financial analytic, investment analytics, investment banking, investment fund, monitor, refine, strategy, valuation analyst * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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