Operations Analyst-Service Excellence (PSR)


: $82,190.00 - $145,000.00 /year *

Employment Type

: Full-Time


: Scientific Research

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Job Number: 78502
Location: Auburn, WA
Job Category: Professional
Employment Type: Full-Time Regular
MultiCare Entity: MultiCare Health System
FTE: 1
Specialty: Not Applicable
Department: Customer Service
Shift: Day
Work Schedule: Variable
The Service Excellence Operations Analyst leads process improvement work, acting as chief consultant on trends, focused improvement areas and performance against targets or benchmarks. In this capacity, the Operations Analyst analyzes data to shore up actionable opportunities to improve performance for Operational Leaders on the ideal patient experience. As a consultant to Presidents, Nurse Executives, Physician Executives, the Executive Vice President, other senior executives and leaders at all levels, they meet the client where they are at, in patient care settings, medical practices or other areas, gaining an appreciation for how the work is carried out. Using the combined advanced knowledge of information technology, healthcare/clinical data, best practices/tactics, data analysis, predictive modeling, and analytics.
The Service Excellence Operations Analyst, is responsible for project reporting and data analysis of market and customer research to identify key influences on consumer health care choice and satisfaction across diverse settings and populations. This position plays a key role in reporting findings and in identifying successes, sharing best practices and reporting trends across the Health System. They also have primary responsibility for ensuring regulatory reporting requirements are met.
This role requires strong abilities in problem solving, logical reasoning, and translating complex concepts into mathematical representations which are simple for other leaders to understand.
Bachelor s degree in computer science, business, finance, healthcare, or related field.
3+ years experience in process improvement
3+ years experience in an analytical or consulting role
Survey development and creation experience
Extensive experience working with and communicating with senior leadership, clinicians, and technical teams
Research experience and/or related coursework which includes design, methodology selection, sample management and field management of surveys
Education and or experience with quantitative and qualitative data analysis and methodologies.
Experience presenting to large diverse audiences
Experience working in a clinical care environment
LEAN or Six Sigma experience preferred
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MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.
If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at .
Employer's Job# 78502
Please visit job URL for more information about this opening and to view EOE statement.
Associated topics: aseptic, aseptic technique, dietary, disease, health, immunohematology, kinesiology, pharmaceutical, therapy, vaccine * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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