- Morgan Corporation
- $58,360.00 -91,330.00/year*
Customer Service/Call Center
65 Church St
Before you begin, please note special application instructions below. Morgan Corporation is the largest manufacturer of medium duty freight and refrigerated van and truck bodies in North America. Founded in 1952, as a small welding shop in Morgantown, Pennsylvania, on the site where Conestoga wagons were manufactured through the late 1800s, we have experienced tremendous growth and continue to look for additional expansion opportunities around the world. With a total of fourteen manufacturing and five service facilities strategically located across the U.S. and Canada, Morgan is able to provide the quality, service, and prompt delivery our customers expect. A subsidiary of J.B. Poindexter, a privately held diversified manufacturing company, Morgan Corporation offers a vast variety of career opportunities, internally as well as within the J.B. Poindexter family of companies. We offer competitive salaries and progressive benefits including health, dental, vision, life insurance, disability plans, 401K, paid time off, tuition reimbursement and more. We pride ourselves in team member development, performance, recognition, and a culture of diversity and respect. Whether you are taking the next step of your career or just beginning, joining Morgan?s winning team means being part of a great home away from home. You will be challenged. You will be proud. The Technical Support Analyst will provide excellent customer service and help desk support, including hardware and software installation, troubleshooting, and problem resolution. Conduct software and computer diagnostics, troubleshooting and repair as needed. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems, and to provide technical assistance and support. Prepare evaluations of software or hardware, and recommend improvements or upgrades. Provide the best customer service possible. Ability to manage multiple task assignments. Answer and respond to telephone calls, email messages and helpdesk tickets from customers seeking guidance or assistance with technical issues. Keep accurate and up-to-date records in the various Helpdesk / IT Department systems as well as provide required status reporting and time tracking for projects. Required to carry a company provided cell phone for on and off shift technical support. Limited travel to other locations (domestic and international) may be required. Dependable, reliable and predictable attendance is a requirement. Performs other job-related duties as necessary and/or assigned. BS / BA Degree from an accredited college or technical school preferred. Experience evaluating software or hardware and recommending improvements or upgrades. Experience setting up and installing hardware and software including computers, peripherals, and networking equipment required. Ability to read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Strong problem solving skills. Excellent time management skills. Strong interpersonal and customer service skills. Strong written and verbal communication skills. Must be available for off-shift support. Experience working in a manufacturing environment is a plus. PHYSICAL REQUIREMENTS: Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required. Proper lifting techniques required. May include lifting up to 40 pounds on occasion. The performance of this position may occasionally require exposure to the manufacturing areas where the use of personal protective equipment such as hard hats, safety glasses with side shields, steel toed shoes and mandatory hearing protection will be required. Ability to safely climb steps or ladders to service IT equipment on the manufacturing shop floor is required. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Special Application Instructions: Click the link below to complete our pre-employment assessment (approximately 30 minutes or less). scroll to the bottom of the job posting and click on the ?Apply Now? button and complete the on-line application and upload your resume. After completing your online application, your pre-employment assessment results and application/resume will be thoroughly reviewed and you may be contacted for a personal interview. Corporate Office, Morgantown, Pennsylvania, United States of America
Associated topics: client support, customer support, desk, edi, excel, help desk, msword, support, technical support specialist, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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