Customer Processing Associate - King of Prussia

Compensation

: $35,800.00 - $53,850.00 /year *

Employment Type

: Full-Time

Industry

: Administrative/Clerical



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Customer Processing Associate
Contract: approved through 1/18/20, possibility of extension/conversion
Location: King of Prussia, 19406 zip code
Responsibilities:
Provide quality customer service and support for client's Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
Provide product knowledge and technical assistance as necessary.
Respond to customer inquiries.
Enter information in a computerized database.
Communicate any problems or issues to management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must have the following abilities:
Uphold and practice the highest code of ethical standards and conduct.
Make decisions within well-defined parameters.
Effectively prioritize within a high-pressure, high volume environment with tight deadlines.
Have basic PC skills and data entry experience.
High school diploma or equivalency is required.
Good verbal and written communication skills.
A professional and courteous manner when interfacing with all internal and external customers is required.
Good customer service, interpersonal, computer, typing, and telephone skills.

Training Schedule: Mon-Fri 8:00am-4:30pm
Work Schedules Available: Mid/Swing Shifts (schedules TBD between 11:00am-1:00am which includes one weekend day Sat/Sun). * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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