Since 1851, MassMutual s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we re stronger.


The Corporate Enterprise Tools (CET) stack is made up of multiple teams of developers that work on projects handling customer communications. These communications can include contracts, financial statements, bills, letters, and checks, and can come from business areas across the enterprise. The teams work includes things like: source to target mapping and event creation, strategic document generation and output management, and automated electronic workflow and records management.

To help us achieve our mission, we are hiring a Business Systems Analyst to work with our Business Events Management (BEM) and Enterprise Output Management Services (EOMS) developers and with project teams across the enterprise engaged with CET.

What Great Looks Like in This Role:

This position requires the ability to facilitate and enable solutions in partnership with the technical team, business partners, and project teams.

The EOMS team supports our strategic document generation and output management tools (xPression and Emtex) as well as several Legacy tools (Documerge, Compuset, Transformer, etc.) The ideal candidate will have a strong background in output management within the customer communication industry with a strong focus on understanding complex business product information as well as identifying technical dependencies.

Objectives of This Role:

* Be the bridge between the requirements and technology as a subject matter expert in both spaces
* Translate technical concepts into business terms and vice versa
* Drive designs to ensure they align with the architectural roadmap and can be adhered to within project schedule and budget
* Assist the developers in the overall design across CET systems; identify gaps, problems and dependencies between individual designs and systems
* Operate independently on multiple project tasks of varying complexity
* Identify improvement opportunities and address them

Daily & Monthly Responsibilities:

* Triage incoming demand and help projects get ready for developers
* Assist with creating and providing high-level estimates for project planning
* Analyze and decompose business rules
* Consult on and/or document requirements and create use cases
* Consult on and/or generate mocked up correspondence
* Consult on and/or document non-functional requirements for application specific components
* Provide input into test strategy and test scenarios; participate in all phases of project testing
* Participate in Peer Reviews of designs and code

Skills & Qualifications:

* Minimum 5 years of experience in a Business Systems Analyst or similar role
* Authorized to work in the US without sponsorship now or in the future
* 5 years experience with output management experience
* Experience or working knowledge of drafting business/systems requirements
* Experience in the Customer Communications industry
* Experience in Financial Services and/or Insurance industry
* Skilled in problem solving and technical analysis
* Strong organizational skills and attention to detail
* Effective relationship building skills
* Working knowledge of the testing process including test strategy and scenarios
* Collaborative team player focused on achieving personal accomplishments through making those around you successful
* Seasoned individual capable of handling broad scope projects that have short to long-term focus

Preferred Qualifications:

* Knowledge or experience with event management solutions and tools using the publish-subscribe framework
* Knowledge or experience with print solutions and output management tools like Emtex and the xPression suite
* Experience, or working knowledge, of Financial Service / Life Insurance concepts and business data
* Experience working with Agile development processes and methodologies including Scrum and Kanban
* Ability to influence peers, leaders and business customers
Associated topics: analyse, analyze, bi, business intelligence, examiner, financial analyst, forecasting, government, investment banking, legal

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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