Business Acceptance Specialist - Springfield

  • Springfield, MA


: $73,026.67 - $162,370.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

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Since 1851, MassMutual?s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We?re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard.?We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we?re stronger.



MML Investors Services, founded in 1981, is a broker-dealer and registered investment advisor with over $230B in Assets Under Management that helps clients achieve their financial goals by offering a wide array of quality investment products and services including mutual funds, variable annuities, variable life insurance, brokerage accounts, and portfolio management services.

General Purpose of Role:

The Business Acceptance Specialist is responsible for principally reviewing MML Investors Services (MMLIS) Registered Representatives? business submissions. This role is a significant component in mitigating risk for the firm by evaluating new business to insure viability and a reasonable fit for each client. Once suitability has been determined, insure business rationale is reflected in comprehensive documentation for each new business file.

Key Responsibilities:

Conduct back-office suitability review and firm-acceptance of securities applications. Identify, understand, and problem solve product and procedural related issues. Assume full ownership of escalated cases; consult appropriate resources and identify customer focused resolutions compliant with regulatory guidelines. Acquire and maintain expert level knowledge of products and riders sold through our approved carriers and product sponsors. Must demonstrate and leverage superior communication skills to influence and educate field agency personnel. Work collaboratively with aligned Regional Supervisory Directors, Field Support Consultants, and Manager to identify and address training gaps and/or trends.


  • 2 ? 4 years of academic business experience or 4 years equivalent securities experience.
  • Both FINRA Series 7 and 24 obtained within?90 days.
  • Superior customer service skills.
  • Excellent interpersonal skills; team player, self-motivated; approachable style.
  • Ability to work in a fast paced, ever changing environment.
  • High degree of ownership and sense of urgency.
  • Extensive working knowledge or ability to learn the following systems: Streetscape, Fidelity Brokerage System Interface (FBSI), Minningham and Oelrich (M&O), Caesar, DST Vision, Fieldnet, QUEST.?
  • College degree preferred with a concentration in business or finance.
  • Must be able to think independently and tactfully challenge the opinions of others.
  • High aptitude for effective problem resolution.
  • Strong organizational and time management skills essential.
  • Passion for embracing business process improvement opportunities.
  • Ranked No. 93 in the annual FORTUNE ? 500 Ranking (FORTUNE ? Magazine, June 2018) and recognized as a World?s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It?s more than our company structure ? it?s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


    Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

    Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.?

    Value People: We respect and learn from each other?s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.?

    Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

    Achieve Results: We focus on winning by exceeding expectations and getting better ? everyone, every day.

    For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

    MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

    Associated topics: casino, loss control, protect, public safety officer, safety officer, safety report, secure, security officer, surveillance, tsa

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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