Data Analyst I

Compensation

: $82,876.67 - $131,630.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Kelly Services is hiring a Data Analyst for a contract opportunity in Austin, Texas. Below are the details and required skills. For immediate consideration, please email your resume directly to ...@kellyservices.com as well as apply online.

Data Analyst I
Austin, TX
Contract: 5/2020 11/2020


Responsibilities/Data Processing:

  • Coordinate with internal and external teams to collect and clean data in multiple master data management systems of record, including Excel and internal systems.
  • Identify and respond to changes needed to data and complete all changes within defined SLAs.
  • Ensure data is in standard format and data is clean and accurate.
  • Run existing scripts to generate files requiring corrections.
  • Share final cleaned data with internal partners, and/or upload to systems of record.
  • Validate that downstream reporting tools are reflecting accurate, quality data.
  • Communicate with internal teams for troubleshooting and issue escalation as needed.
  • Provide recommendations to further optimize our data-processing workflows.
  • Support Tickets.
  • Provide tier 1 level support to internal and external users.
  • Research data quality issues raised by users via ticketing system.
  • Resolve errors in data, close tickets, and reply to users about ticket status within 5- business day SLA.
  • Provide reporting on ticket drivers, share recommendations to reduce ticket volume.


Measures:

  • Demonstrate understanding of the business and master data management concepts.
  • Process on average 25 files/month (files range from 100 rows to 7,000 rows).
  • Process on average 30 support tickets/day.
  • Achieve SLA of 5 business days on Support ticket responses.
  • Achieve SLA of 48 hours on data maintenance requests.
  • Achieve SLA of 5 business days on major data change requests.
  • Drive an increase in % first contact resolution for support tickets.
  • Use resources (i.e. Tableau, Box, Sales Central) to validate data.
  • Leverage existing knowledge of master data management (MDM) solutions & best practices.


Skills Required:

  • Data Processing Excel, basic SQL, attention to detail, written and verbal communication.
  • Basic skills in R preferred, but not required.
  • Support Tickets Attention to detail, written and verbal communication, organization skills.
  • Strong analytical skills.
  • Demonstrated understanding of the business.
  • Ownership of issues.
  • Demonstrated ability to manage through various customer situations.
  • Seeking and acting on feedback from business partners.


Why Kelly?


As a worker today, it s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what s next is what we re all about. We know what s going on in the evolving world of work just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.



About Kelly


At Kelly, we re always thinking about what s next and advising job seekers on new ways of working to reach their full potential. In fact, we re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
#KellyGTS



Job Requirements:

Associated topics: data administrator, data architect, data engineer, data integration, data manager, data management, data quality, data warehousing, etl, teradata * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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