Lead Analyst- Oracle Cloud


: $66,120.00 - $103,800.00 /year *

Employment Type

: Full-Time


: Information Technology

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This is an individual contributor position that works under minimal supervision and performs routine and non-routine work. Position will support planning, architecture, solution design, and technical product extension and development of Oracle Service Cloud CX, and Oracle Engagement Cloud (Customer Data Management- CDM)
This role is highly focused on various Oracle Cloud technology platforms. You will perform and/or manage activities relating to planning, gathering common business requirements, designing, and maintaining high quality solutions, products and processes.
- Provides production support of Oracle Service Cloud CX, and CDM.
- Gather information/requirements, advises on technology choices, and confirms project specifications for system changes/enhancements pertaining to Oracle Service Cloud and CDM.
- Effectively researches, analyzes, and identifies current and emerging technology trends/products/concepts that can improve the team s or client s business process, focusing on Cloud technologies.
- Find areas for improvement in process and quality.
- Frequently aids/mentors less experienced personnel.
- Maintain and enhance engagement with business, IT partners and other stakeholders. Consults and/or actively participates in the management and optimization of computing resources which could involve multiple functional areas.


- Bachelor s degree in Computer Science or related discipline and typically 5 to 8 experience in maintaining Oracle Service Cloud, CDM, or equivalent Cloud systems.
- Experience working in a MDM (Master Data Management) implementation / support projects Preferably Oracle CDM cloud, Oracle Customer Data Hub or Siebel UCM etc.
- Expert in data analysis, data de-duplication processes, ETL mapping, migration strategy, bulk loads, exports, pl/sqls etc.
- Should have worked extensively in designing / customizing the Party data model, relationships as part of transformation projects.
- Experience working with REST, SoAP, WSDLs for integrating w/ external applications.
- Good experience working in Agile Methodology experience, managing multiple tasks etc.
- Experience in creating BI reports in Oracle Engagement Cloud.
- Ability to work with remote project teams.
- Oracle CX Product Suite certification
- Experience implementing or integrating Oracle CX Cloud with other CIS systems
- Applies technical expertise to plan, design, build or support required products and processes.
- C++, Java Script, SQL and SQLDeveloper
- JSP pages
- Familiarity with TIBCO and Oracle Fusion Middleware

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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Job Requirements:
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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