Customer Relations Representative


: $62,380.00 - $99,960.00 /year *

Employment Type

: Full-Time


: Advertising/Marketing/Public Relations

Home Warranty of America- A Direct Energy Company, is a nationwide leader in the home warranty industry. We provide high value and protection against the ever-increasing cost of home and appliance repair. At Home Warranty of America, we have built our business on simplifying the lives of our customers, adding value to our products and being there when they need us most. Our products assist homeowners by lessening the out of pocket costs to expensive repairs or replacements of home appliances and systems when a break or failure occurs. Our customers are looking for value in a home warranty company and we believe our 13 Month Home Warranty Program offers just that.

Our Contractor Relations Representatives work as valued team members assisting the Contractor Relations Manager in managing specific territories consisting of 3rd party service providers and suppliers. In this challenging role, representatives will contribute to growing and maintaining the network of professional home service providers. Job responsibilities include maintaining account records, verifying contractor qualifications, assisting with rate schedules, and invoice reconciliation. Our successful reps are independent thinkers yet work well in a team environment.


  • Work closely with 3rd party service providers to resolve account issues, explain processes/procedures and foster working business relationships.
  • Gather contractor information, verify qualifications, manage claim expectations including service levels, recalls, 2nd opinions, re-dispatches and other cost or performance related metrics.
  • Use your soft skills to engage service providers verbally. Perform on going contractor education.
  • Possess basic mathematical skills, attention to detail, and ability to keep cool under pressure.
  • Review current processes/procedures, suggest alternatives to improve efficiency.
  • Team player able to work independently toward a common team goal.
  • Effective use of the internet and other tools to assist in securing new service provider as well as keeping current with industry challenges and changes.
  • Interpersonal skills capable of building and sustaining long-term business relationships with service providers, team members and inter-departments.


  • Desired experience: working in a fast paced, service oriented business. Effective organizational skills, people skills, and ability to prioritize work load with competing priorities.
  • Computer literate with working experience in Excel, Word, PowerPoint, and Outlook. Positive attitude willing to learn and contribute to progressive growing company.

Direct Energy and its subsidiaries are an Equal Opportunity Employer - EOE/AA/Veterans/Disabled.

Direct Energy is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Job Requirements:
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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