Sr. Systems Analyst


: $80,020.00 - $144,170.00 /year *

Employment Type

: Full-Time


: Pharmaceutical/Biotechnology

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Responsible for bridging the gap and acting as a conduit between business/stakeholders and IT support teams

Establish ownership and drive detailed analysis to help coordinate, document, facilitate, and effectively communicate complex initiatives, projects, high impact issues affecting the production systems or business operations processes.

Responsible for translating complex business and/or IT language into commonly understood verbiage

Utilize strong analytics skills to facilitate root cause identification and the remediation of end-to-end improvement opportunities

Coordinate the design of new processes and process optimization (internally, external, cross-department) even when there is not a clear owner

Create and improve the knowledge of impacted business processes and systems to assist, direct, and execute incident identification, business impact, and coordination/communication through resolution

Job Requirements:

5-8+ years of professional experience as a Sr. Systems Analyst

Must have issue/incident management experience

Must have experience with facilitation and reporting

3+ years of Healthcare industry experience is highly preferred

Pharmacy experience is a plus

Experience working on and enhancing ticketing/documentation systems such as ServiceNow, Salesforce, HEAT or Jira

Strong negotiation skills with demonstrated experience collaborating and negotiating with managers and executives

Advanced knowledge of analysis methodologies and ability to perform Including GAP analysis, trending analysis, and root-cause analysis

Strong communication skills in oral and written forms Ability to convey and understand complex ideas, and utilize storytelling to gain collaboration

Advanced skills in live scribing during meetings while facilitating, utilizing web and audio conferencing, and MS Office Suite (MS Outlook, Word, Excel, PowerPoint and Visio)

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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