Help Desk Analyst I

Employment Type

: Full-Time


: Customer Service/Call Center

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If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half Technology might have the job for you. We need a creative with a talent for solving both routine and unique problems. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the King of Prussia, Pennsylvania area. For immediate consideration, please email Key responsibilities - Identify recurring technical issues and propose solutions to address the root of the problems - Deliver IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Resolve technical help tickets submitted via phone, email, and walk-ups- Experience installing and configuring operating systems, networked and local printers, and business applications - Ability to recognize, evaluate, and resolve problems effectively - Demonstrated knowledge of user administration and bug fixing in a client server environment - IT support ticketing system experience highly valued - Familiarity with basic networking concepts - Knowledge of Microsoft Windows 10 - Active Directory experience desired To be considered, please send your email to - provided by Dice
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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