Help Desk Analyst I

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half Technology might have the job for you. We need a creative with a talent for solving both routine and unique problems. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the King of Prussia, Pennsylvania area. For immediate consideration, please email tina.huynhrht.com Key responsibilities - Identify recurring technical issues and propose solutions to address the root of the problems - Deliver IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Resolve technical help tickets submitted via phone, email, and walk-ups- Experience installing and configuring operating systems, networked and local printers, and business applications - Ability to recognize, evaluate, and resolve problems effectively - Demonstrated knowledge of user administration and bug fixing in a client server environment - IT support ticketing system experience highly valued - Familiarity with basic networking concepts - Knowledge of Microsoft Windows 10 - Active Directory experience desired To be considered, please send your email to tina.huynhrht.com - provided by Dice
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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