Desktop Support Analyst

Employment Type

: Full-Time


: Customer Service/Call Center

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Candidates with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users will be excited about Robert Half Technology's Desktop Support Technician role. Self-starters with strong problem-solving skills and a passion for working in an innovative environment will thrive in this position. This Desktop Support Analyst position, which is a long-term temporary-to-full-time opportunity, is located in the Greater Philadelphia area. Your responsibilities in this role - Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals - Deliver computer desktop support in accordance with established policies and procedures - Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Solve computer problems, and implement appropriate action/solutions - Be in contact regularly and effectively with ticket submitters - Match hardware repairs with the appropriate vendors - Create records of daily data communication transactions, issues and remedial actions taken or installation activities For immediate consideration please email Hailee Gerwitz - Desktop support or related experience - Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals - Proven knowledge of Microsoft Windows 7 in an Active Directory environment - Well-founded grasp of Deployments - Hardware Troubleshooting experience preferred - Basic Network Troubleshooting experience - Proficiency in Basic Troubleshooting - Experience with Microsoft Windows 10 - Solid understanding of Microsoft SCCM For immediate consideration please email Hailee Gerwitz - - provided by Dice
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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