The Device Manager Analyst provides support for application issues identified by internal team members. The analyst will be responsible for ensuring integrity of the data entered into the systems from requests of internal and external customer. This position will work closely with the multiple teams to ensure systems are kept reconciled and data are kept accurate and in-sync across systems.
Responsibilities/Duties: (not all-inclusive) Coordinate with all of the departments that provide information to update Device Manager Ensure all ATMs under maintenance and monitoring are in the system and accurate Communicate effectively with both internal and external customers Manage a workload of support issues on a timely basis Provide written or verbal statuses to management on a timely basis Create documentation for internal processes All other duties as assigned
Minimum Qualifications: Customer Service and/or Help Desk experience preferred Experience with incident tracking systems and/or CRM solutions Experience with data conversion Able to handle confidential information Must be organized and detailed oriented including a well-organized system for handling work load Demonstrated ability in prioritizing and handle multiple projects Must be able/willing to work longer hours and later shifts, if necessary to support the department and our customers
Education/Experience Minimum of 1 years support (and/or implementation) related work experience Customer Service and/or Help Desk experience preferred Advanced computer skills with Microsoft Office, and in database related applications Processing and authorization environment experience is preferred but not required.
Experience: Help Desk: 1 year Support or Implementation: 3 years
Education: Bachelor's, or equivalent work experience