Manager / Senior Manager, Large & Global Segment Marketing - New York


: $77,920.00 - $127,920.00 /year *

Employment Type

: Full-Time


: Non-Executive Management

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American Express Global Commercial Services (GCS) is the leading provider of payments for businesses of all sizes globally. The Large & Global segment represents customers over $300M in revenue and is a focus area for GCS.This segment boasts some of our biggest clients, including names like Facebook, Toyota, and General Mills.

The Large & Global Marketing team is focused on developing both growth and retention strategies for this unique segment. Stakeholders include Decision Makers, Program Administrators and Card Members.

This role will focus on growing and retaining current Large & Global customers through scale marketing treatments targeted at Program Administrators & Decision Makers. This Manager will:

  • Manage the communication strategy for PAs, leveraging email, direct mail, phone and internal channels.

  • Develop the scale communication strategy for DMs.

  • Lead product and benefit communications to PAs & DMs.

  • Partner closely across the team to bring the GCS value proposition to life for PAs & DMs

  • This is a great opportunity to be a member of a high-performing & dynamic team.

    Job Responsibilities:

  • Develop, manage, and execute a PA & DM engagement strategy, utilizing scale channels

  • Partner closely with the Field teams

  • Create best-in-class communications with customers

  • Partner with our agencies to develop strong, compelling creative

  • Partner with stakeholders in Data, Risk, Product, Field and others

  • Become a subject matter expert on the Large & Global customer segment

  • Be a champion for the Large & Global within meetings and interactions with other teams

  • Collaborate with marketing colleagues across segments

  • Lead, develop, guide and coach one high-performing analyst

  • Qualifications

  • 5-7 years? work experience

  • Experience in B2B Marketing preferred

  • Strong people leader

  • Experience with high-touch, non-scale channels

  • A passion for creating engaging customer experiences to support our brand

  • Strong marketing and analytical skills and agency management experience

  • Superior project management skills with ability to managing multiple priorities and initiatives

  • Adaptability and able to understand and navigate through a broad range of business issues

  • Ability to influence, present and collaborate across teams, leaders, and business units

  • Superior written and verbal communication skills with attention to detail

  • Self-starter who thrives in a dynamic environment and comfortable with white space

  • Enthusiasm and sense of humor is a must!

  • Phone marketing experience, a plus

  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    Why American Express?

    There?s a difference between having a job and making a difference.

    American Express has been making a difference in people?s lives for over 160 years,?backing them in moments big and small, granting access, tools, and resources to take?on their biggest challenges and reap the greatest rewards.

    We?ve also made a difference in the lives of our people, providing a culture of learning?and collaboration, and helping them with what they need to succeed and thrive. We?have their backs as they grow their skills, conquer new challenges, or even take time to?spend with their family or community. And when they?re ready to take on a new career?path, we?re right there with them, giving them the guidance and momentum into the?best future they envision.

    Because we believe that the best way to back our customers is to back our people.

    The powerful backing of American Express.

    Don?t make a difference without it.

    Don?t live life without it.

    ReqID: 19020490
    Schedule (Full-Time/Part-Time): Full-time
    Date Posted: Nov 22, 2019, 1:12:41 PM * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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